INSURANCE ANALYTICS TO OPTIMIZE LOYALTY, RISK MANAGEMENT AND OPERATIONS EFFICIENCY.
Customer experience is the biggest driver for an insurer's profitability. Customers today have more options and lower exit barriers than ever. While new customer acquisition is a metric that is most frequently tracked to gauge an insurer’s performance, customer retention, lifetime value, cross sell, fraud and distribution remain huge challenges.
Globally, insurers lose about 18-20% of their customers annually. That is billions of dollars in lost business.
Insurance Analytics can transform how insurance companies do business. Intelligent customer experience is one of the most promising approaches to address these challenges. By leveraging analytics in insurance, it is possible to build a smart customer journey with focus on enriching the customer experience right from purchase to prompt claim settlements and lifetime value.
Aureus's insurance analytics product suite directly ties customer experience with top line and bottom line growth, in a way that results are visible directly. Our products can work across the data sources from various players in the insurance business such as brokers, agencies and customers. CRUX and PULSE have the abilities to run complex models with powerful visualizations.
Choose the area of interest below to see how the Insurance Analytics help your business.