INSURANCE ANALYTICS TO OPTIMIZE LOYALTY, RISK MANAGEMENT AND OPERATIONS EFFICIENCY.
Customer experience is the biggest driver for an insurer's profitability.
Customers today have more options and lower exit barriers than ever. While new customer acqusition is a metric that is most frequently tracked to gauge an Insurers performance, customer retention, life time value, cross sell, fraud and distribution remain large challenges.
Globally Insurers lose about 18-20% of their customers annually.
Intelligent customer experience is one of the most promising approaches to address these challenges. By leveraging analytics in insurance, it is possible to build a smart customer journey with focus on enriching the customer experience right from purchase to prompt claim settlements and lifetime value.
Aureus' Insurance analytics product suite directly tie customer experience with top line and bottom line growth, in a way that results are visible directly.