Customer feedback cannot be a onetime activity. It has to be solicited across the customer’s lifetime journey with the brand to get a true understanding of her true disposition.Traditional NPS measurement methods provide only a score and not much else. PULSE allows businesses to map their entire customer journey from onboarding to exit. This not only allows the user to track NPS at an organizational level, but also keep a check on the progress and improvement of individual processes.
Click on the video to understand how PULSE can help you.