Hartford, CT: Aureus Analytics, a provider of an AI-based customer experience platform, announced today that Jackie Vergne has joined their North American team as Director of Customer Success for North America.
In her role, Jackie will leverage her operations experience and property/casualty domain knowledge to partner with insurers to help them accelerate business value and ROI. With more than 20 years of experience in the global property and casualty industry, Jackie has made significant contributions in her prior roles by strengthening the financial, competitive, operational, and client service performance of insurance businesses.
“We are committed to the success of helping insurers improve the customer experience for their policyholders. Jackie’s hands-on experience in customer service roles for insurance carriers strengthens our domain knowledge in the North American market,” said Anurag Shah, CEO, and Co-Founder of Aureus Analytics.
“I am very excited to join Aureus Analytics and help leverage business and industry knowledge by partnering with customers to help them apply the right solutions to improve customer experience,” said Jackie Vergne.
Before joining Aureus Analytics, Jackie was the Senior Manager of Customer Services Franklin Mutual Insurance. Prior to that, Jackie held similar roles at Chubb and Selective Insurance. Jackie’s extensive insurance knowledge and strong leadership skills will help Aureus Analytics grow their business in North America as their customer-facing liaison with existing and prospective customers.
Founded in 2013 with operations in the United States and India, Aureus is the customer intelligence and experience company that enables insurers to deliver superior customer experience leading to greater customer retention, loyalty, and lifetime value. The AI platform has processed more than 40 million insurance policy data points and learns from a variety of structured and unstructured data sets to measure the customer experience in real time to determine a SentiMeter score for all customers. To learn more, visit http://www.aureusanalytics.com.