Hartford, CT | April 21, 2021 - Aureus Analytics, a global artificial intelligence technology company that provides customer experience solutions to the insurance industry announced its DONNA platform's integration with the NowCerts Agency Management System. This integration allows users of the NowCerts AMS to seamlessly connect to the DONNA platform, making it faster and easier to analyze their book of business to identify new revenue opportunities and improve their retention.
Developed with leading insurance industry experts, DONNA was explicitly designed for independent agencies and brokers to improve their policyholders' experience. The SaaS-based AI and Data Analytics platform leverages machine learning, natural language processing, and natural language generation to measure customer sentiment during the customer journey and predict future outcomes.
"For the past several years, large corporates have leveraged the power of AI & Data Analytics to grow their businesses. DONNA was built from the ground up to put this powerful technology in the hands of every single Independent Insurance Agent in the country. We are extremely excited to announce this partnership with NowCerts. With this integration, NowCerts users will now be able to easily leverage the data they already have and own to improve their business while delivering a better experience to their policyholders," said Anurag Shah, Chief Executive Officer and Co-Founder of Aureus Analytics.
The integration of DONNA and NowCerts is available immediately from Aureus. By having their data analyzed by DONNA, NowCerts customers can spend more time leveraging their data to drive decisions by acting on recommendations generated by the DONNA platform.
"NowCerts is very excited to be partnering with Aureus Analytics. Their Artificial Intelligence Solutions are super impressive. Aureus Analytics' DONNA Data Analytics platform will be an absolute game-changer for our clients that are facing customer retention and cross-selling challenges," said Johnathon B. Allread, NowCerts Chief Operating Officer.
Since the launch of DONNA, the platform has processed over $600M of premium from customers including small independent agencies, large brokers, and insurance carriers.
"This is a huge development for NowCerts users. We now have enterprise-level data analytics at our fingertips. The independent agencies that succeed over the next 3-5 years will harness their data using tools such as DONNA to create a more dynamic customer experience and ultimately more revenue at scale," said Ryan Hanley, Founder and President of Rogue Risk.
NowCerts is a cloud-based insurance agency management system for agencies of all sizes. Key functionalities include task management, self-service certificates, ACORD forms, invoices and receipts, email synchronization, loss runs, reports, endorsements, permissions, and reminders. With many integrations and a well-designed, open API, NowCerts centralizes and connects your entire workflow. For more information, visit www.nowcerts.com.
About Aureus Analytics
Founded in 2013 with operations in the United States and India, Aureus is the customer intelligence and experience company that enables insurers to deliver superior customer experience leading to higher customer retention, loyalty, and lifetime value. The platform has processed more than 60 million insurance policy data points from customers globally. For more information, visit www.donnaforagents.com.
David G. Bourque