Hartford, CT | May 20, 2021
Aureus Analytics, a global artificial intelligence technology company that provides customer experience solutions to the insurance industry announced that CoVerica Insurance has selected DONNA to deepen and enhance the experience for their policyholders.
With the integration of DONNA with CoVerica's agency management system, their agents and customer service representatives can make quicker decisions to service their policyholders. DONNA also provides CoVerica with the flexibility to push insights generated by the platform into other systems used by CoVerica to maximize their workflow.
"We are extremely thrilled to work with the team at CoVerica. They have been a leading adopter of technologies that benefit not only their agents but also their policyholders. The CoVerica team has a great vision, and I am sure that DONNA will be a great addition in helping them deliver that vision," said Anurag Shah, Chief Executive Officer and Co-Founder of Aureus Analytics.
Developed with leading insurance industry experts, DONNA was explicitly designed for independent agencies and brokers to improve their policyholders' experience. The SaaS-based AI and Data Analytics platform leverages machine learning, natural language processing, and natural language generation to measure customer sentiment during the customer journey and predict future outcomes.
"Through this partnership with Aureus Analytics and their DONNA platform, we anticipate a further benefit to the most important shareholders of our business— our clients and our people. We see investment in technology and a future in embracing AI to allow our clients to be served how they'd like. This empowers our team to deliver best-in-class service to maintain our 96% *NPS score," said Mark Logsdon, Sales Director at CoVerica Insurance.
Since the launch of DONNA, the platform has processed over $1.6B of premium from customers, including small independent agencies, large brokers, and insurance carriers.
About CoVerica Insurance
CoVerica Insurance, circa 1983, offers unique insurance options, advocacy, and accountability with effective risk management solutions for individuals, families, and businesses. Headquartered in Dallas, Texas, CoVerica has been awarded the IIABA Best Practice Agency for seven consecutive years for excellence in risk management expertise and servicing capabilities.
*CoVerica utilizes NPS (Net Promoter Score), a widely used customer loyalty metric that gauges overall client satisfaction. Companies with a high NPS are more likely to achieve long-term profitable growth.
About Aureus Analytics
Founded in 2013 with operations in the United States and India, Aureus is the customer intelligence and experience company that enables insurers to deliver superior customer experience leading to higher customer retention, loyalty, and lifetime value. The platform has processed more than 60 million insurance policy data points from customers globally. For more information, visit www.donnaforagents.com.
David G. Bourque