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Engineer Customer Experience


Company Background:

Founded in 2013 by industry veterans, Aureus Analytics is the Customer Intelligence & Experience company that enables insurers to deliver superior customer experience leading to more excellent customer retention, loyalty, and lifetime value. Our proprietary algorithm Sentimeter® uses deep text analytics and AI to measure the customer experience in real-time for all policyholders. We do this by leveraging AI & Machine learning technologies and delivering actionable insights in Natural Language at the point of decision.

Headquartered in Singapore and having its operations in Mumbai, India, and Hartford, Connecticut, Aureus helps its clients deliver the best customer experience through “Explicit Response + Implicit Response.” Over 60 million policies have been processed through CRUX, which provides a Sentimeter® Score of the customer by using structured and unstructured data. With a dedicated team of SMEs, Data Science, and technology, Aureus focuses extensively on providing the best solutions in the areas of Retention, Cross-Sell, NPS, Claims & Fraud, tapping the mid-market insurance sector in India and the US.

Key Duties & Responsibilities:

  • Candidate will be stationed at a client location with multiple clients across Mumbai
  • Experience in product management, marketing, underwriting, project and portfolio management
  • Support trouble-shooting client data and uploading
  • Evaluate client data using apt hardware and software platform based on given configuration
  • Minor bug fixes and customizations to scripts and software
  • Implement best programming practices in software engineering.
  • Assist in support hours of operation and off-hour production emergencies.
  • Identify solutions to fix problems.
  • Fetch and upload data files on server
  • Good to have knowledge of SQL, OOPS, shell scripting
  • Administration of Linux VMs on the cloud
  • Network and firewall management on cloud services like Azure
  • User access management on OS, SSH, SFTP
  • Manage and archive logs from OS, Hadoop, MySQL, and application
  • Housekeeping activities on disks, Hadoop environment, and custom application
  • Monitoring the servers for availability with maximum uptime and minimum outage
  • Providing stable Linux facility for the customer without outage in long or short term administrating & monitoring Linux instances and troubleshooting.

Good to Have:

  • Linux Server hardening
  • Cloud infra management
  • Strong technical aptitude and ability to research and solve complex issues independently


Interested? Apply now!