Most insurers’ view of their policyholders is in isolation - one policyholder at a time, with the possibility that more than one individual in a household may have different or multiple policies from the same insurer. As such, the premium impact of the household is larger than that of the individuals.
Listen to the webinar recording of Jackie Vergne, Director of Customer Success at Aureus Analytics and Frank Sentner, Principal at Sentwood Consulting discussing Household Analytics and how it can help you optimize retention and cross-sell.
Director, Customer Success
Jackie is a senior operations executive with over 20 years of experience in global multi-line property and casualty insurance companies.
She has made significant contributions by strengthening the financial, competitive, operational, and client service performance of insurance businesses.
In her previous roles, Jackie held various operations and underwriting positions with Franklin Mutual Insurance, Swyfft, Duck Creek Technologies, Chubb, Selective Insurance, Fireman’s Fund, and State Farm.
Principal, Sentwood Consulting
Frank has been providing technology solutions to the insurance industry for 42 years. His consulting practice is focused on improving the business processes of insurers, insurance brokerage firms, and insurance technology solution providers. He has managed major policy, billing, and claims system replacement projects for insurers and has provided strategic consulting for many insurance firms, concentrating lately on mentoring Start-up InsureTech firms.
Recently, Frank worked with representatives from the State of Connecticut, the City of Hartford, the University of Connecticut, Travelers Insurance, The Hartford, XL Catlin, Hanover Insurance, Cigna Health Insurance, and InsurTech Hartford to raise funds and select StartupBootcamp as the organization to operate the first InsurTech Accelerator in Connecticut. Frank was selected by StartupBootcamp to mentor 8 of the 10 Startups in its first cohort.
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