Founded in 2013, Aureus is a global pioneer of artificial intelligence that provides customer experience solutions to help agents, brokers, carriers, and MGAs understand their clients on a deeper level. Through its DONNA platform, Aureus provides out-of-the-box solutions leading to higher customer retention, loyalty, and lifetime value for independent agencies. Aureus Analytics’ proprietary algorithm – called SentiMeter – uses deep text analytics and AI to measure the customer experience in real-time for policyholders. The company’s platform has processed over 61 million policy points globally and has over 3 billion in premium on the US platform.
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