In addition to predictive analytics capabilities, CRUX is designed with Natural Language Generation and Machine Learning AI that enables business users to easily consume output.
Improving customer experience starts with understanding the journey your customers have experienced. CRUX will not only tell you where they have been but more importantly where they are going.
The Aureus Sentimeter score measured on a scale of 0 - 100 is a real-time calculation of an individual customer that can be filtered by multiple variables. The Sentimeterscore is determined by all customer inaction touch points including recent survey or NPS scores.
CRUX uses NLP to process free text data from any dataset to find hard to identify insights and patterns.
Starting with your historical policy, claims, survey, and CRM data, CRUX will learn what the trends of your customers are across different models to meet your needs
CRUX is a completely customizable predictive analytics platform that can meet your organization's unique analytics requirements.
The natural language generation capabilities of CRUX are what makes it possible for business users to easily consume the sentiment analytics of your customers
Geography-specific state of the art data security and private cloud hosting options from AWS and Microsoft Azure.
Measure and track what's relevant to your business and customer using structured and unstructured data from internal and external data sources.
CRUX brings all your customer interaction data including payments, policy changes and claims into one place in real time.
Crux offers a wide array of enterprise system integration to ensure you don't lose a single customer data point.
CRUX is a dynamic platform that can be configured to work within your existing systems.
By leveraging the power of Hadoop and R, CRUX is designed to work with data sets of any size and type.
The data on Pulse is secured using state of the art cloud infrastructure of Microsoft Azure. All Pulse customers benefit from the network architecture and data center redundancies built in. As our customer, you will have complete ownership and control of your data at all times. Aureus is also responsible for implementing strong logical and physical measures for ensuring data privacy and security.
Please refer to the Microsoft Azure documentation for more details on data security and privacy, here.
Our core platform is fully API driven and can integrate with almost API based systems including CRMs. We have successfully implemented the same for other customers and would be happy to do the same for you.