The evolution of new technologies such as voice analytics is forcing those in product development to understand how to leverage existing customer data such as voice recordings with policyholders.

Is this an opportunity to learn from policyholders that are already on the books? We know there is information in this data that can be used. We hear it and see it, but how can we zoom in to analyze it?

From a product development perspective, these new tools can open up avenues to gain new insights

Ewelina (Evie) Mroczek, AVP, Product and Market Research at Lincoln Financial Group and Jackie Vergne from Aureus Analytics discussed how new technologies can help insurers learn more about their book of business and be applied to developing new products or updating existing ones.

You’ll learn:

  • What the opportunities are for product management who choose to leverage new technologies such as voice analytics
  • How voice analytics data can augment the product development process
  • What type of information can be found within voice recordings
  • Examples of what type of hot topics or trends can be identified, such as competitor names or product features
  • What the challenges are for product management to innovate using new technologies

Fill out the form to listen to the live recording and access the presentation of this webinar we held on 12/19/19.

Ewelina (Evie) Mroczek

AVP, Product and Market Research at Lincoln Financial Group

Evie is an insurance executive and an Associate of Society of Actuaries with experience in both life and annuity business lines.

In her current role, Evie has the opportunity to lead a team focused on product and market research supporting the annuity business line. Her 15-year tenure thus far has given her a chance to build knowledge in product pricing, development, implementation & management.

Innovation is Evie's number one passion born from being a strong supporter of challenging the status quo.

Jackie Vergne

Director, Customer Success, Aureus Analytics

Jackie is a senior operations executive with over 20 years of experience in global multi-line property and casualty insurance companies.

She has made significant contributions by strengthening the financial, competitive, operational, and client service performance of insurance businesses.

In her previous roles, Jackie held various operations and underwriting positions with Franklin Mutual Insurance, Swyfft, Duck Creek Technologies, Chubb, Selective Insurance, Fireman’s Fund, and State Farm.

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