A single analytic view of policy data, interactions, sentiment, and journey for each policyholder.
A standardized, simple, and real-time metric to measure the experience of each policyholder on a scale of 0 - 100.
Predict customer behavior to identify cross-sell and upsell opportunities as well as the risk of churn.
The data that exists in your AMS, CRM and other internal systems can be enriched with external data for better customer insights.
DONNA integrates with leading Agency Management Systems, CRM, and external customer data providers.
How your agency compares with the industry across several parameters like SentiMeter®, retention rates, etc.
All agencies aspire to become a “trusted advisor” for their customers. This unified view will help you in understanding their complete journey, thereby enabling you to engage with them at the right time and with the most appropriate offerings.
Understanding the experience of each of your policyholders with your agency is a key step in delivering a superior experience to them. SentiMeter® offers a simple real-time metric to score the experience and identify key influencers that drive the experience.
Identify various trends and patterns of policyholder behavior. Predict customer behavior to identify cross-sell and upsell opportunities as well as the risk of churn.
DONNA is an extremely flexible platform that can be used stand-alone as well in an integrated manner with leading industry platforms to offer you a seamless experience. DONNA integrates with Agency Management Systems, CRMs, and several external customer data providers.
If you aim for your agency to be better than industry standards, DONNA can help you understand where you stand compared to the industry across several key parameters so that you can focus on areas that need improvement. See how your agency compares with the industry across several parameters like SentiMeter®, Retention rates, etc.
Enriching your internal data will enhance the customer experience by understanding and targeting key areas for success and deciding what the next best action is for your policyholders. The data that exists in your AMS, CRM, and other internal systems can be enriched with external data for better customer insights.