The leader in insurance solutions for financial institutions to better align their agents with customers

Hartford, CT | June 29, 2020

Aureus Analytics, a global artificial intelligence technology company that provides customer experience solutions to the insurance industry, and Insuritas, a provider of white-labeled insurance agencies for financial institutions today, announced that Insuritas has selected DONNA to improve their customer experience.

Insuritas develops, deploys, and operates white-labeled insurance agencies for financial institutions, enabling them to offer their depositors the one financial product each of them will purchase this year, insurance. Since 1999, the mission of Insuritas has been to connect consumers to the insurance products they need through a seamless, transparent shopping experience, where carriers compete to provide them with the right coverage at the right price.

Matt Chesky, President of Insuritas, noted, “We are intensely focused on improving our customer experience, and one of the paths we think has the most potential is working to tailor each of our customer’s experiences to their exact needs. DONNA can help us do this efficiently by assessing data from across our enterprise and providing our team with actionable insights at the individual customer level.”

DONNA will enable Insuritas to:

• Leverage insights from DONNA to improve customer level retention
• Identify potential pain points in a customer’s relationship with Insuritas, whether it be related to service, billing, or any number of areas
• Proactively work to eliminate any pain points before a customer relationship is put at risk.

“We believe that our agents, and the personalized service and advice that they provide our customers with, will always be a critical part of our model. DONNA can help us make our team more efficient by better aligning our agents with customers that they are best equipped to serve,” said Matt Chesky, President of Insuritas.

“We are excited that Insuritas has selected DONNA to help them proactively improve the customer experience of their white-labeled agencies,” said Anurag Shah, Chief Executive Officer and Co-Founder of Aureus Analytics. “We are looking forward to working with Insuritas as they improve customer retention.

About Insuritas

At Insuritas, we build, deploy, and operate white-labeled insurance agencies within financial institutions, empowering our partners to offer their depositors the one financial product each of them will purchase this year, insurance. Since 1999, our mission has been to connect consumers to the insurance products they need through a seamless, transparent shopping experience, where carriers compete to provide them with the right coverage at the right price. For more information, visit www.insuritas.com.

About Aureus Analytics

Founded in 2013 with operations in the United States and India, Aureus is the customer intelligence and experience company that enables insurers to deliver superior customer experience leading to higher customer retention, loyalty, and lifetime value. The CRUX AI platform has processed more than 60 million insurance policy data points from customers globally. For more information, visit www.aureusanalytics.com/donna.

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Media Contact:

David G. Bourque

Aureus Analytics

860-693-1531

david@aureusanalytics.com