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JCA Insurance Services Selects DONNA to Accelerate Agency Growth

JCA Insurance Services

California-based independent agency focusing on better understanding the needs of specific customer segments

Hartford, CT | August 25, 2020

Aureus Analytics, a global artificial intelligence technology company that provides customer experience solutions to the insurance industry, and JCA Insurance Services, an independent insurance agency, announced that JCA has selected DONNA to accelerate the growth of their agency.

JCA Insurance Services, based in Anaheim Hills, California, has been protecting their customers with top of the line personal, commercial auto, life, and health coverages since 2009.

“We have been searching for ways to accelerate the growth of our agency by targeting specific customer segments and focusing on their changing individual needs. To accomplish this, we needed to find a way to understand these customers better,” says John Crawley, President of JCA Insurance Services.

DONNA will enable JCA Insurance Services to:

  • Achieve 30 – 50% growth over the next 24 months
  • Onboard new producers faster productive
  • Think differently about the needs of their policyholders

“Over the past three years, we recognized that for us to grow our agency beyond 10 – 15% annually, we needed to do something completely different as our results have been predictable. The addition of DONNA to our processes and procedures very quickly changed the way we think about how to serve our customers best,” said John Crawley, President of JCA Insurance Services.

“We are excited that JCA Insurance Services has selected DONNA to help them meet their aggressive goal of growing their agency by 30 – 50% over the next two years,” said Anurag Shah, Chief Executive Officer and Co-Founder of Aureus Analytics. “We are looking forward to working with John Crawley and his team on their mission to deliver a superior experience to their policyholders.

About JCA Insurance Services

With over 40 years in the insurance industry, John Crawley created JCA Insurance Services with the purpose to serve the families and small businesses in Southern California. The name JCA was created with the initials of John, his son Chris and daughter Arianna. The name reflects the core values of EXPERIENCE – FAMILY – SECURITY. We have partnered with several insurance companies that align with these values. Therefore, we have the ability to monitor the marketplace continually offer the best possible protection and pricing. We have the experience and knowledge to ensure each and every client’s family is protected with the Security of the insurance we provide. Our goal is to deliver the highest level of service and dedicate our resources to meet their needs and earn their trust. Our success is based on the continued satisfaction of our clients. For more information, visit

About Aureus Analytics

Founded in 2013 with operations in the United States and India, Aureus is the customer intelligence and experience company that enables insurers to deliver superior customer experience leading to higher customer retention, loyalty, and lifetime value. The platform has processed more than 60 million insurance policy data points from customers globally. For more information, visit


Media Contact:

David G. Bourque

Aureus Analytics