Use the SentiMeter® score to understand your customer's sentiment in real-time, take proactive actions to increase customer loyalty.
Predictive models help to identify optimal cross-sell opportunities.
Identify customers who are likely to churn. Increase retention by taking proactive action.
DONNA provides out-of-the-box solutions focused on addressing the top concerns of independent agencies:
All of the solutions DONNA provides use the customer data you already possess in your AMS, CRM, and other systems.
“DONNA combines your customers’ transactional information and communications, and analyzes that data to provide proactive recommendations that help you to understand their actual experience and satisfy their “hidden” needs.”
"Partnering with Aureus has allowed us to learn more from our data. With DONNA, we now know our customers better, uncover new business opportunities and most importantly provide a superior experience to all our customers."
Monthly news and information to help independent agencies improve their customer experience.