Increasing efficiencies where it matters most
Uncover sentiment insights. Understand your customer. Capture real-time dynamic customer experience. Increase customer lifetime value.
Customer sentiment can be difficult to understand with limited information from surveys.
By using SentiMeter®, you can capture the customer’s sentiment not only from the explicit (i.e. direct) feedback provided by customers but also from implicit feedback that can be gathered from events in the customer’s journey.
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